Thank you for choosing AerioConnect as your High Speed Internet, Video, and Voice Service Provider. We are continually striving to improve our support site to better serve you. Please select from the list below if you are experiencing problems. If you still have questions after visiting the support topics, please feel free to contact us via email or phone. (Contact page)

DISH Receiver Update Instructions
To update the receiver or if you are experiencing lost TV Channels, please click the link above and follow the instructions.

Voice Service:
Here is a list of FAQs to help you with your Internet Voice service. If you have further questions regarding this service, please contact our support team.

DSL Setup:
You will find necessary setup information on the DSL Setup Info page. After you've obtained the information, click on Windows 95/98 DSL Setup or Windows 2000 DSL Setup and follow the instructions to configure your computer.

Dial-up Access Numbers:
Here you will find a list of dial-up access numbers by area code or city. The lists contain our local pop sites as well as nationwide dialups that may require an upgrade to your account to use - find out if your account requires upgrading at support@aerioconnect.com.

Important information on calling areas and toll charges. While we try to make this information as accurate as possible, you should check with your local operator to make sure the number you select from these lists is a local call. dock.net will not be responsible for toll charges on any dialup Internet connection.

E-mail Setup:
You will find necessary setup information on E-mail Setup Instructions. After you've obtained the information, click on the version of Outlook that you use and follow the instructions to setup your e-mail on your computer.

Equipment Return Form:
To return equipment to AerioConnect, please download this form, fill out completely and attach it to each equipment to ensure that you don't receive additional charges for not returning the equipment. Charges for equipment not returned are as follows: